999game Privacy Policy — Complete Details on How Your Data Is Protected

Some information is collected when you create an account on 999game and during your subsequent use of the platform. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide Directly:

• Name, date of birth, and phone number provided at the time of registration.
• ID document images uploaded for KYC verification.
• Payment method details used during deposits and withdrawals (payment number).
• Information exchanged with the Support team via chat or email.
• Contact email address provided optionally.

Automatically Collected Data:

• Date, time, and device type used at login.
• IP address and approximate location (country and division level).
• Gaming activity — which games you played and how much time you spent.
• Browser type and operating system.
• Cookies and session data.

999game collects data only for specific, necessary purposes. Every piece of information has a defined use and is never used beyond that scope. The primary reasons are:

• Account Management: Your name, phone number, and password are required to create and secure your account.
• Age & Identity Verification: The KYC process is mandatory to comply with the 18+ policy and legal licensing requirements.
• Financial Transactions: Payment information is required to process deposits and withdrawals and to prevent money laundering.
• Security & Fraud Prevention: Monitoring activity is necessary to prevent multiple accounts, bonus abuse, and cyberattacks.
• Customer Support: Access to your account information is needed to resolve issues and provide support.
• Legal Obligations: To meet audit and reporting requirements set by regulatory authorities.

As a general rule, 999game does not share your data with third parties. There are, however, a few limited exceptions that we want to be fully transparent about.

When Data May Be Shared:

• Payment Processors: Minimal information (transaction ID) is shared with bKash, Nagad, or Rocket solely to verify transactions. Each of these services operates under its own separate privacy policy.
• Legal Authorities: 999game is legally required to disclose information in response to a court order or a lawful request from a regulatory authority.
• KYC Service Provider: Licensed third-party verification services may be used for identity checks. They are also bound by strict confidentiality agreements.

999game servers are hosted in internationally certified data centres with 24/7 physical and digital security. All data is stored in encrypted form — meaning that even if someone gains direct access to the database, they cannot read the information.

How Long Your Data Is Retained:

• Active account data — retained for as long as your account remains active.
• Financial transaction records are retained even after account closure — typically for up to 5 years to meet legal and regulatory requirements.
• KYC documents are subject to a legal retention requirement of up to 3 years after account closure.
• Support chat history — retained for up to 2 years.

999game believes you should have full control over your own data. The following rights apply to all members.

• Right to Access: You may request to view the information held in your account.
• Right to Rectification: You can request corrections to inaccurate information. Your phone number can be updated directly; to change your name, please contact Support.
• Right to Erasure: You may request deletion of your data after closing your account; however, certain information must be retained for a defined period due to legal obligations.
• Portability: If you request a copy of your data, the support team will provide it.
• Right to Opt Out of Promotions: To opt out of marketing messages, you can disable them from Settings or by contacting Support.

To exercise any of your rights, email support@999game.express or reach out via live chat. Requests are typically responded to within 5–7 business days.

The 999game website and app use cookies — small files saved to your browser or device that help improve the functionality of the site.

You can disable cookies in your browser settings; however, disabling certain essential cookies may cause parts of the site to not function correctly — particularly login sessions and game loading.

999game strictly does not collect information from or provide services to anyone under the age of 18. Age verification is required at registration, and identity documents may be requested if there is any doubt.

If any minor's information is collected by mistake, it will be deleted immediately and the account will be closed. If a parent or guardian suspects their child is using this platform, please contact the support team directly.

999game may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via app notification or SMS. The date of the latest update will always be shown at the top of the page.

Continued use of 999game after any policy changes takes effect will be treated as acceptance of the updated terms. If you do not agree with the new policy, you have the right to close your account.